Terms and conditions

Effective date: 19 May 2026 | ovio | ABN: 75 815 616 885

These Terms & Conditions govern the relationship between Ovio ("we", "us") and any client or website visitor ("you") engaging our services or using this website. By proceeding with a project or enquiry, you agree to these terms.

1. About Ovio

Ovio is a marketing and web design consultancy operated by Natalie Vigliotta, based in Canberra, ACT, Australia. We provide services including website design and development, digital marketing, content creation, and strategic communications.

2. Our Services

Services are agreed upon in writing prior to commencement, typically via a project proposal or scope of works document. This includes:

  • A clear description of deliverables

  • Project timeline and milestones

  • Total investment and payment schedule

  • Any work outside the agreed scope is considered additional and will be quoted separately before proceeding.

3. Payments

3.1 Payment Schedule

  • Unless otherwise agreed in writing, the following payment structure applies:

  • 50% deposit required before project commencement

  • 50% balance due upon project completion, prior to final files or website launch being delivered

  • For ongoing retainer arrangements, invoices are issued monthly and due within 14 days of issue.

3.2 Late Payments

Invoices not paid within the agreed timeframe may incur a late fee of 5% per month on the outstanding balance. We reserve the right to pause work on any project where payment is overdue.

3.3 Refunds

Deposits are non-refundable once work has commenced. If a project is cancelled after commencement, you will be invoiced for work completed to date at our standard hourly rate.

4. Intellectual Property

4.1 Your Content

You retain ownership of all content, logos, images, and materials you provide to us. By sharing these, you confirm you have the right to use them and grant us permission to use them in completing your project.

4.2 Our Work

Full ownership of the completed website or deliverable transfers to you upon receipt of final payment. Until that point, all work remains the intellectual property of Ovio.

4.3 Portfolio Rights

Unless you request otherwise in writing, we reserve the right to feature completed work in our portfolio, website, and social media channels. For clinical clients, we will always seek your confirmation before publishing any case study or detailed project description.

5. Client Responsibilities

  • To keep your project on track, we ask that you:

  • Provide timely feedback within agreed review windows (typically 5 business days)

  • Supply all required content, copy, images, and login credentials by the agreed date

  • Ensure any content provided complies with relevant regulations (including AHPRA guidelines for healthcare practitioners)

  • Nominate a single point of contact for approvals to avoid conflicting feedback

  • Delays caused by late provision of content or feedback may result in revised timelines and, where significant, revised project fees.

6. Confidentiality

Any information shared with us in the course of a project — including business strategy, patient-facing materials, or practitioner details — will be treated as strictly confidential and will not be disclosed to any third party without your written consent.

This obligation continues after the completion or termination of the project.

7. Website Disclaimer

The content on this website is provided for general informational purposes about our services. Nothing on this site constitutes professional legal, financial, medical, or therapeutic advice. For clinical content produced on behalf of our clients, responsibility for accuracy and regulatory compliance rests with the practitioner or organisation.

8. Limitation of Liability

To the extent permitted by law, Ovio will not be liable for any indirect, incidental, or consequential loss arising from your use of our services or this website. Our total liability in connection with any project will not exceed the total fees paid for that project.

We take reasonable care in all work produced, but we cannot guarantee specific outcomes such as search rankings, conversion rates, or referral volumes.

9. Third-Party Platforms

Where projects involve third-party platforms (e.g. Squarespace, WordPress, Meta, Google), you are responsible for maintaining your own account access, subscriptions, and platform terms. We are not liable for changes to third-party platforms or their policies.

10. Termination

  • Either party may terminate a project with 14 days written notice. In the event of termination:

  • You will be invoiced for all work completed to date

  • We will provide all completed files and assets upon receipt of final payment

  • Any third-party costs already incurred (e.g. domain registration, stock imagery) are non-refundable

11. Governing Law

These Terms are governed by the laws of the Australian Capital Territory, Australia. Any disputes will be subject to the jurisdiction of the courts of the ACT.

12. Updates to These Terms

We may update these Terms & Conditions from time to time. The most current version will always be available on our website, with the effective date noted at the top.

13. Questions & Agreements

If you have any questions about these terms before engaging our services, please reach out at nat@byovio.com.au. We're happy to talk through anything before we get started.

Ovio believes in honest, transparent working relationships. These terms are designed to protect both of us.