Privacy Policy

Effective date: 19 May 2026 | Ovio | ABN: 75 815 616 885

Your privacy matters. This policy explains how Ovio collects, uses, and protects any information you share when you visit this website or get in touch.

1. Who We Are

Ovio is a marketing and web design consultancy based in Canberra, ACT, Australia. We work with businesses, healthcare providers, and clinical practitioners to build meaningful digital presences.

Contact: nat@byovio.com.au | byovio.com.au

2. What Information We Collect

We only collect information that is necessary and relevant. This may include:

  • Your name and contact details (email, phone) when you complete an enquiry or contact form

  • Basic business information you share when discussing a project

  • Technical data such as browser type, IP address, and pages visited (via analytics tools like Google Analytics)

  • Any information you voluntarily share via email or discovery calls

We do not collect sensitive personal information, and we do not knowingly collect data from individuals under the age of 18.

3. How We Use Your Information

Information you share is used to:

  • Respond to your enquiry or project brief

  • Manage our working relationship and deliver agreed services

  • Send relevant project updates or follow-up communications

  • Improve our website and understand how visitors engage with our content

  • We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Tools

Our website may use the following third-party services, each with their own privacy practices:

  • Google Analytics — for website traffic insights (anonymised where possible)

  • Google Workspace — for email and document management

  • Squarespace — for website hosting and contact form submissions

We encourage you to review the privacy policies of these services if you have any concerns.

5. Cookies

This website uses cookies to support basic functionality and analytics. You can adjust your browser settings to refuse cookies, though this may affect how some features of the site work.

6. Data Storage & Security

Your information is stored securely and accessible only to us. We take reasonable steps to protect your data from unauthorised access, misuse, or disclosure. We do not store payment information — invoices and payments are managed through secure third-party platforms.

7. How Long We Keep Your Data

We retain client and enquiry data for up to 7 years in line with Australian tax and business record-keeping requirements. You may request earlier deletion at any time (see Section 9).

8. Links to Other Websites

Our website may contain links to external sites, including those of our clients. We are not responsible for the privacy practices of those sites and encourage you to read their policies directly.

9. Your Rights

Under the Australian Privacy Act 1988 (and the Australian Privacy Principles), you have the right to:

  • Access the personal information we hold about you

  • Request corrections if your information is inaccurate or out of date

  • Request deletion of your data (subject to legal obligations)

  • Withdraw consent for future communications at any time

To exercise any of these rights, please contact us at nat@byovio.com.au. We will respond within 30 days.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to check back periodically.

11. Questions?

If you have any questions or concerns about how we handle your information, please don't hesitate to reach out at nat@byovio.com.au.

Ovio is committed to handling your information with care, transparency, and respect.